Shipping, Returns & Exchanges

Last updated: August 26, 2026

We make and pack Buffalo Gal products with care, and we want you to feel equally cared for after your order leaves the farm. If something is not right, please contact us. We will look at what happened and work with you toward the most appropriate solution.

Shipping

Most in-stock orders leave our Georgia farm studio within 1–3 business days. During launches, holidays or unusually busy periods, processing may take a little longer. If we are unable to ship within the timeframe stated at checkout or in your order confirmation, we will contact you with your options.

Shipping charges and available delivery methods are shown at checkout. Delivery estimates begin after the carrier accepts the package and are estimates rather than guarantees.

When your order ships, you will receive tracking information. For the clearest USPS updates, we recommend entering the tracking number directly at USPS.com.

Address Changes and Order Cancellations

Please review your shipping address carefully before placing your order. If you notice an error, email info@buffalogalgrassfed.com as soon as possible. We will gladly make a change if the order has not entered processing, but we cannot guarantee that an address can be changed or an order canceled after fulfillment has begun.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be deducted from a refund or charged before a package is reshipped.

Delayed, Missing or Marked-Delivered Packages

Carrier tracking sometimes pauses between scans, particularly during holidays, severe weather or transfers between facilities. If tracking has stopped moving or a package appears unusually delayed, contact us and we will help you investigate.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery area, with household members or neighbors, and with the carrier. Then contact us so we can review the circumstances with you.

Replacement or refund decisions for missing packages are made after the available tracking information and delivery circumstances have been reviewed. This does not limit any rights you may have under applicable law.

Damage, Leakage or an Incorrect Item

Please inspect your order when it arrives. If a product is damaged, leaking, defective or different from what you ordered, contact us within 7 days of delivery at info@buffalogalgrassfed.com.

Include your order number, a description of the problem, and clear photographs of the product and shipping package. Please keep the item and its packaging until we let you know whether they are needed. When the problem resulted from our error or from damage in transit, we will provide an appropriate replacement, refund or other resolution at no additional shipping cost to you.

Warm-Weather Shipping and Texture Changes

Some Buffalo Gal products are intentionally made without the heavy waxes commonly used to keep a balm firm in every climate. Tallow products may soften, melt or develop a different texture as temperatures change during shipping.

A temporary texture change does not necessarily mean the product is spoiled or unusable. Allow the closed container to return gradually to a cool room temperature before opening. If a product arrives leaking, damaged or unusable, contact us within 7 days and include photographs so we can evaluate it.

Minor changes in firmness, graininess or appearance caused by ordinary temperature fluctuations are not, by themselves, considered defects.

Returns and Exchanges

Return and exchange requests must be initiated within 30 days of delivery. Because skincare is personal and opened products cannot always be resold, returns are approved at our discretion and evaluated individually.

Depending on the circumstances, we may offer usage guidance, a replacement, an exchange, store credit or a refund. Contacting us does not automatically guarantee that a return or refund will be approved.

To be eligible for consideration, a product must be only lightly tried, reasonably clean and returned in its original packaging. Products that have been substantially used, emptied, altered, contaminated or damaged after delivery are not eligible.

If a product causes persistent discomfort or irritation, stop using it. You do not need to continue using a product while waiting for our response.

How to Request a Return

1. Email info@buffalogalgrassfed.com within 30 days of delivery.
2. Include your order number, the product name and the reason for your request. Photographs may be requested when they help us understand the issue.
3. Wait for return authorization and instructions. Returns sent without prior authorization may not be accepted.
4. If approved, ship the product using the authorized return label within 7 days of receiving it.

Return Shipping and Original Shipping Charges

Original shipping charges are nonrefundable unless the return results from our error or an item that arrived damaged or defective.

For other approved returns, the cost of the return label will be deducted from the refund or store credit. We cannot reimburse return postage purchased independently unless we approved it in advance.

Refunds and Store Credit

After an approved return is received and inspected, we will confirm the resolution by email. Approved refunds are issued to the original payment method. Processing time after we issue a refund depends on the financial institution.

When store credit is offered, it may be used toward a future Buffalo Gal purchase and is not redeemable for cash except where required by law.

Exchanges

For an approved exchange, we may send the replacement directly or issue store credit so you can place a new order. Any price difference or additional shipping charge will be explained before the exchange is completed.

Items That Cannot Be Returned

Gift cards, downloadable products and items specifically marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective or incorrect, or unless otherwise required by law.

An item described as “Last Chance” is not automatically final sale unless the product page also clearly says “Final Sale.”

Questions? Come Talk to Us.

We are a small, founder-led company, and thoughtful customer care matters to us. Email info@buffalogalgrassfed.com with your order number and we will help you find the next right step.